EDT is a Microsoft® Solution Provider providing quality technical support solutions for clients nationwide. Our customer-friendly support solutions help clients realize greater organizational efficiencies through reduced down times and increased productivity. Because we are an outsourced support provider our clients are only charged the actual time they need our assistance. This approach allows us to provide increased cost savings to our clients versus alternative support methods.
EDT provides technical support in the following areas:
- Windows Operating Systems (Server 2019, Server 2016, Server 2012 R2, Server 2012, Server 2008 R2, Server 2008, Windows 10, Windows 8.1, Windows 7)
- Exchange Server Email Server Software (Exchange Server 2019, Exchange Server 2016, Exchange Server 2013 and Exchange Server 2010)
- SQL Server 2019, SQL Server 2017, SQL Server 2016, SQL Server 2014, SQL Server 2012, SQL Server 2008 R2, SQL Server 2008, and Access Databases (Access Access 2019, 2016, 2013, 2010, 2007, 2003, 2002, 2000, 97)
- Internet Information Server (IIS) 10.0, 8.0, 7.5, 7.0, 6.0, and ASP.NET web applications
- Microsoft Office Applications (Access, Excel, Outlook, Word, InfoPath, Visio, Project, Publisher, PowerPoint, etc.) (versions 2019, 2016, 2013, 2010, 2007, 2003, 2002, 2000, 97)
- Accounting, Abila MIP and Dynamics 365, and Microsoft SharePoint Server
- Internet & Email related issues (Internet Explorer, Outlook, Outlook Express, Windows Mail, etc.)
- Software related hardware issues, including drivers
We provide our clients with multiple support options including any combination of:
- System Center Management Software
- Online Remote Access Support
- Telephone Support
- Web Conferencing for training and demonstrations
- On-site Support
EDT has the expertise to provide a full range of technical support services for Microsoft® applications. Whether you have a one-time support issue, are looking to establish an ongoing technical support relationship, or looking for tier 3 technical support to supplement existing in-house support staff, EDT can assist you.
Contact us to find out more about how EDT can help you reach your business and financial goals.