CRM solutions can help your organization by better managing sales, marketing, and customer service operations. Sales operations can more efficiently manage leads and opportunities and provide tracking of all sales contacts including email, phone calls, and meetings. Marketing can be improved through better market segmentation as well as improved planning, execution, and tracking of marketing campaigns. Benefits in customer service can be realized through better call and case tracking, centralized management of product knowledge, and more optimal service scheduling. EDT has the systems architecture experience to help your organization implement a new CRM solution, migrate from an existing CRM application, as well as customize and integrate your CRM software to meet your business objectives.
- A CRM solution tailored to match your company’s existing business processes and culture, rather than force you to mold your business to the software.
- A CRM solution designed to be a natural extension of Microsoft Office, Outlook, and your office tools providing a familiar and intuitive work environment that fosters higher user adoption and productivity.
- A CRM solution enabling your business to get up to speed quicker and keeps training costs low.
- With advanced business process and workflow automation, our CRM soltuin reduces redundancy of tasks and processes. This allows you to spend more time on growing your business.
Please contact us to discuss your small business software and hardware needs, or to find out more about how EDT can help you reach your business and financial goals.